Privacy Policy

Last updated: April 2026

Introduction

The Performance Room (“we”, “our”, “us”) is operated by Mariet Harper Physiotherapy. We are committed to protecting the privacy of your personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, store, and disclose your personal information when you visit our website (harperphysio.com.au), contact us, or use our physiotherapy services.

Information We Collect

We may collect the following types of personal information:

•       Name, phone number, and email address (when you contact us or book an appointment)

•       Health and medical information (when you attend a consultation, including injury history, treatment notes, and assessment data)

•       Payment information (processed securely through our payment provider)

•       Website usage data (collected automatically via cookies and analytics tools, including IP address, browser type, pages visited, and time spent on our site)

•       Private health insurance details (if claiming through your health fund)

How We Use Your Information

We use your personal information for the following purposes:

•       To provide physiotherapy services and manage your care

•       To communicate with you about appointments, treatment plans, and follow-up care

•       To process payments and health insurance claims

•       To comply with our legal and professional obligations as registered health practitioners

•       To improve our website and services through analytics

•       To send you relevant health and service information (only with your consent)

How We Store and Protect Your Information

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure. Your health records are stored securely in our practice management system in accordance with the Health Records Act.

We retain your health records for a minimum of 7 years from the date of your last consultation, or until you reach the age of 25 (whichever is later), as required by Australian law.

Disclosure of Your Information

We will not sell, rent, or trade your personal information. We may disclose your information to:

•       Other healthcare providers involved in your care (with your consent)

•       Your referring doctor or specialist (with your consent)

•       Our practice management software provider (for secure record keeping)

•       Payment processors (for transaction processing)

•       Government bodies or regulatory authorities (where required by law)

•       Our website analytics provider (Google Analytics — anonymised data only)

Cookies and Website Analytics

Our website uses cookies and Google Analytics to collect anonymised data about how visitors use our site. This includes pages visited, time spent on the site, and general location data. This information is used solely to improve the website experience and does not personally identify you.

You can control cookies through your browser settings. Disabling cookies may affect your experience on our website.

Your Rights

Under the Australian Privacy Principles, you have the right to:

•       Access the personal information we hold about you

•       Request correction of any inaccurate or out-of-date information

•       Request deletion of your information (subject to our legal obligations to retain health records)

•       Opt out of marketing communications at any time

To make a request, contact us at mariet@harperphysio.com.au or call 0432 313 925.

Third-Party Links

Our website may contain links to third-party websites (such as VALD Performance). We are not responsible for the privacy practices or content of these external sites. We encourage you to read the privacy policies of any third-party websites you visit.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

Contact Us

If you have any questions about this Privacy Policy or wish to make a complaint about how we handle your personal information, please contact us:

Email: mariet@harperphysio.com.au

Phone: 0432 313 925

Location: Burns Beach, Perth WA 6028

If you are unsatisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.